FAQ
All your questions
about aba99 answered
Clear answers to the most frequently asked questions from Bangladeshi players about accounts, payments, VIP benefits, verification, and customer support at aba99.
After starting out at aba99, many players find themselves with various questions — how to withdraw money, how to move up a VIP tier, what documents are needed to verify an account, or what to do if they cannot log in. On this page we have provided detailed answers to more than twenty questions, grouped under five main topics. Every answer is written in plain language with the real situation in Bangladesh in mind, so you can make decisions quickly.
Questions by topic
Choose the category your question falls under, then click on the question to see the answer.
VIP Benefits
VIP
aba99's VIP program has three tiers — Bronze, Silver and Gold. Each tier comes with weekly cashback, priority customer service, and exclusive promotional offers. The more you play and stay active on the platform, the faster you can move up to a higher tier. VIP members receive more care and attention than regular players.
Every week, a cashback amount is returned to your account at a fixed rate based on your bets. The Bronze tier offers up to 0.3%, Silver up to 0.5%, and Gold up to 0.8% weekly cashback. This cashback is added directly to your balance and can be used on your next bets.
aba99 has three VIP tiers. Bronze is the entry tier, where you can earn up to 0.3% weekly cashback. Reaching Silver gives you up to 0.5% cashback along with some additional benefits. Gold is the highest tier, offering up to 0.8% cashback and the highest level of priority service.
Playing regularly and staying active at aba99 will gradually increase your VIP tier. The more time you spend on the platform and the more consistently you place bets, the sooner you can advance to the next tier. Consistent activity is valued rather than a specific turnover target. Contact the support team directly for more details.
At aba99, the standard withdrawal time for all players is 10 to 45 minutes. VIP members receive priority access in the support department and are more likely to get faster resolutions to any issues. Gold tier members enjoy the highest level of support and personal attention.
How to Withdraw Money
Withdrawal
At aba99, withdrawal requests are typically processed within 10 to 45 minutes. Even during peak hours, it should not take longer than 45 minutes. If you have not received your funds after the expected time, contact the support team via live chat or email. Keep your request reference number handy so it can be verified quickly.
You can withdraw a minimum of ৳500 from aba99. The available withdrawal methods are bKash, Nagad and Rocket — these three mobile wallets. Rocket is the mobile wallet service of Dutch-Bangla Bank. When withdrawing, make sure the registered number you have on file is correct, as recovering funds sent to the wrong number can be complicated.
Yes, withdrawals at aba99 are available 24 hours a day, 7 days a week. Whether it is night or a holiday, the withdrawal process runs at the same speed and is completed within 10–45 minutes. Since bKash, Nagad, and Rocket are generally active around the clock, you can receive your funds right away.
Yes, but you must first meet the bonus wagering requirements. The wagering requirement for aba99's welcome bonus is 10 times the bonus amount. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, and you must wager ৳1,200 × 10 = ৳12,000 before you can withdraw any winnings from that bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.
If more than 45 minutes have passed and you still have not received your funds, contact aba99's 24/7 live chat right away. Give the support team your withdrawal reference number, the time of the request, and the amount. In most cases, a slight delay is due to a technical reason that can be resolved quickly. You can also report the issue by email at [email protected].
Verification & Documents
Security
Identity verification is primarily for the security of your account. It confirms that you are the actual owner of the account and that no one else is operating it in your name. It is also an important step in preventing money laundering and fraud, which protects the interests of all players on the aba99 platform.
A National ID card (NID) is generally sufficient for verification. A passport or driving licence may also be accepted. The document must be clearly legible, and your name and date of birth must be visible in the image. Any document that is cut, altered, or unclear will not be accepted. Ask on live chat if you are unsure.
aba99 uses full SSL encryption to keep your data secure. The documents you send are used solely for identity verification and are never shared with any third party. For more details, read our privacy policy — the use of every piece of information is clearly stated there.
When withdrawing at aba99, the name on your account and the registered name on your bKash, Nagad, or Rocket must be exactly the same. This is important because a name mismatch can cause the payment to fail or get held up during a security check. It is best to enter the correct name when creating your account, as changing it later can be complicated.
Account & Login
Account
Your password should always be strong — use at least 8 characters and mix uppercase and lowercase letters, numbers, and special symbols. Avoid easily guessable passwords such as your date of birth or "123456". Your username is set at registration and may not be changeable later, so choose it carefully.
No. According to aba99's rules, only one account per person is allowed. If the same person creates multiple accounts, all accounts may be suspended and the deposited funds risk being forfeited. If you have a problem with your account, contact the support team directly instead of opening a new account.
Common reasons for login issues include a wrong password, Caps Lock being on, outdated data in your browser's cache, or a temporarily suspended account. First, clear your browser's cache and cookies and try again. If the problem persists, let aba99's live chat know — they will help you resolve it quickly.
Use the "Forgot password?" option on the aba99 login page. You can reset your password using your registered mobile number or email. If there is an issue with your registered details or you do not receive the reset link, contact the support team directly — they will verify your identity and help you recover your account.
To open an account and play at aba99, you must be at least 21 years old. This is a betting platform for adults only. Age is verified by checking the date of birth on your NID or other identity document. Minors cannot register an account, and if found, the account will be closed.
Customer Support
Support
Before speaking with the support team, have the following ready — your username, details of when and how the issue occurred, the reference number of the related transaction (if available), and any screenshots you have taken. Having this information prepared in advance makes it easier to identify and resolve the issue quickly.
Yes, aba99's support team provides service in both Bengali and English. With Bangladeshi players in mind, you can communicate entirely in Bengali via live chat and email. Write in whichever language you are comfortable with — the team will respond accordingly.
aba99's customer support is available 7 days a week, 24 hours a day. If you run into a problem at any time of day or night, you can connect to live chat immediately. Support is not closed on any public holidays or special days.
aba99 has two support channels: live chat and email. You can speak directly in real time via live chat, and if you want to describe your issue in detail by email, send it to [email protected]. For urgent matters, live chat is the fastest option.
In the subject line, briefly describe the issue (for example, "Withdrawal issue — Account #…"). In the body of the email, clearly state your username, a description of the problem, the time it occurred, and any relevant details. Attach any necessary screenshots. The support team will review everything and reply in Bengali or English.
Have more questions? We are ready to help
If you did not find your answer on this page, contact aba99's 24/7 support team directly. Get instant help via live chat or share the details by email.
Instant Help
24/7 Live Chat
Email Support